Develop and manage quality customer service practices (CRICOS course code 117685E) is a Vocational Short Course delivered by Aspire Academy Australia Pty Ltd over 8 weeks. This course equips students with the skills to develop, implement, and manage quality customer service practices in hospitality or personal services environments. Aspire Academy Australia Pty Ltd (CRICOS 04351M) is a private provider offering this course at two locations in Melbourne, Victoria. As a CRICOS-registered course, it is approved for international student enrolment under the ESOS Act. Whether you're looking to upskill or start a career in customer service, this short, focused course provides practical training in just two months.
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Develop and manage quality customer service practices (CRICOS course code 117685E) is a Vocational Short Course at the Australian Qualifications Framework (AQF) level typically aligned with certificate or diploma-level training. The course is designed for individuals who want to develop advanced customer service skills, including managing complaints, improving service standards, and leading a customer-focused team. Aspire Academy Australia Pty Ltd delivers this course in Melbourne, Victoria, a city with over 200,000 international students and more than 1,200 CRICOS-registered providers. The course code 117685E is specific to this offering, and the vocational code SITXCCS016 links it to national training standards.
This course falls under the field of education 'Personal Services, n.e.c.' (code 110399), a subcategory of Food, Hospitality and Personal Services. At this level, students typically learn to analyse customer service needs, design quality service strategies, monitor service delivery, and resolve complex complaints. The curriculum covers industry-standard practices for exceeding customer expectations, building loyalty, and continuously improving service systems. While the exact syllabus is set by Aspire Academy Australia Pty Ltd, graduates gain skills applicable in hospitality, retail, tourism, and other service sectors.
The course is 8 weeks (8 weeks) in duration, as recorded on the CRICOS register. All instruction is in English. This is a single qualification (no dual qualification) and not a foundation studies program. The 8-week timeframe is suitable for full-time study, allowing students to complete the course quickly and enter the workforce or further study. Classes are likely held at one of the two Melbourne delivery locations.
The indicative tuition fee for this course is A$1,500, with non-tuition fees of A$0, giving an estimated total of A$1,500. These fees are sourced from the CRICOS register as at April 2026 and are subject to change. They do not include Overseas Student Health Cover (OSHC), living costs, or the visa application charge. For the most current fees, always check Aspire Academy Australia Pty Ltd's website directly. International students should budget for OSHC (around A$500–A$700 per year for single cover), living expenses (approximately A$21,041 per year for a single student), and visa application fees (currently A$710 for Subclass 500).
English language requirements vary by provider — typically IELTS 5.5–7.0 overall depending on course level. For this Vocational Short Course, Aspire Academy Australia Pty Ltd may require a minimum IELTS score of 5.5 or equivalent. Prior qualifications expected for this level may include completion of Year 12 or equivalent, or relevant work experience. There are no foundation or pathway options specifically listed for this course; applicants should contact the provider for detailed entry criteria. As with all CRICOS-registered courses, meeting the academic and English requirements is essential for obtaining a student visa.
No work component. This course does not include a mandatory work component. However, students on a Student visa (Subclass 500) may work up to 48 hours per fortnight during term and unlimited hours during scheduled breaks, providing an opportunity to gain related experience outside of study.
Aspire Academy Australia Pty Ltd delivers this course at two locations in Melbourne: Level 10, 492 St Kilda Rd, Melbourne VIC 3004, and Suite 4, Level 3, Queens Rd, Melbourne VIC 3004 Australia. Both are in the Melbourne CBD area, well-served by public transport (trams on St Kilda Road and trains from Flinders Street Station). Melbourne is Australia's second-largest city with a vibrant student community, over 1,200 CRICOS-registered providers, and a diverse economy. Typical living costs in Melbourne include weekly rent A$250–$450, groceries A$80–$120, and public transport A$40–$60 with a student concession card.
International students enrolling in this course will need a Student visa (Subclass 500). This visa allows study at a CRICOS-registered provider, work rights of 48 hours per fortnight during term and unlimited hours during holidays, and ability to bring family members. Applicants must satisfy the Genuine Temporary Entrant (GTE) requirement, maintain Overseas Student Health Cover (OSHC), and demonstrate sufficient funds for tuition, living costs, and travel. The ESOS Act 2000 protects international students, including the right to refunds and access to the Tuition Protection Service. HeadStart Academy is not a migration agent; for visa advice, consult a registered MARA agent or the Department of Home Affairs.
To apply for Develop and manage quality customer service practices at Aspire Academy Australia Pty Ltd, follow these three steps: 1) Research CRICOS-registered providers — use HeadStart Academy's course finder to filter by level, field, and city, ensuring the provider is CRICOS-registered. 2) Apply directly to Aspire Academy Australia Pty Ltd — check entry requirements (including English test scores), prepare academic documents, and submit your application by the deadline. 3) Receive your Confirmation of Enrolment (CoE) and apply for your Student visa (Subclass 500) — with the CoE, lodge your visa application online through the Department of Home Affairs, including all supporting documents.
Melbourne is one of Australia's top study destinations, home to over 200,000 international students from 170+ countries. The city offers a multicultural environment, world-class cafés and arts, and a strong job market in hospitality and services. For a short course like this, Melbourne provides rich opportunities for practical learning and networking. Living costs are moderate compared to Sydney, with weekly expenses around A$400–$600. Public transport is extensive, and students can access a 50% concession on fares. Consider your career goals — if you want to work in customer service in Australia, completing this course in Melbourne could open doors to roles in hotels, restaurants, and retail.
Find more CRICOS-registered courses in customer service in Melbourne using HeadStart Academy's course finder.
Develop and manage quality customer service practices is a CRICOS-registered programme at Aspire Academy Australia Pty Ltd. Use this register extract [CRICOS register, Apr 2026] to cross-check codes, duration and indicative fees before you apply.
This page is general information only and not migration advice. Confirm Student visa (Subclass 500) requirements with the Department of Home Affairs.